Sounds like a five-star resort, but the restaurant management was quite not friendly. We had confirmed seating before we arrived but when we arrived from a long day travel, the restaurant manager refused to offer the seating we had confirmed to us. The final wording the manager spoke to us after ten- minutes argument was: you can take the seats that I offered or you can leave! What a non- professional manner treating customers! We felt we were insulted and discriminated! The general manager, Mr. Felix Von Bodman finally came out to handle the conflicting situation. He apologized for the improper manner of the restaurant manager, and kindly made seating arrangement for us. I sincerely wish they could improve customer service training to meet the five-star standards.
Getoonde prijzen zijn p/d (per dag) en p.p (per persoon)*
Falkensteiner Hotel & Spa Iadera is een 5 sterren accommodatie gelegen in Petrcane in Kroatië. Reizigers beoordelen deze accommodatie gemiddeld met een 10.0. Falkensteiner Hotel & Spa Iadera beschikt over de volgende faciliteiten: airco, animatie, bar, fietsverhuur, kinderopvang, duikcentrum, fitness, zwembad binnen, kinderzwembad, zwembad buiten, parkeerplaats, speeltuin, ontspanning, restaurant, kluisje, sauna, watersporten, wellness, wifi.